Frequently Asked Questions

Wireless Network

Which cellular bands will the V SQUARED work on?

The V SQUARED will work on all the carrier networks in the world.

GSM: Quad band(850/900/1800/1900MHz)
CDMA: 850/1900MHz
UMTS: Bands 1, 2, 3, 4, 5, 8
LTE: Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 29, 40, 41

Which network carriers will the V SQUARED run on?

The V SQUARED will be available “unlocked” and work on US domestic and international GSM networks. You will simply put your current SIM card into your new device to activate it.

U.S.A. GSM Networks include T-mobile, AT&T, and others.

CDMA Networks will not necessarily require a sim card, such as Verizon and Sprint.  (They’ll need the unique identification numbers from your phone to activate it in their respective networks.)

 

The V SQUARED will go through each network certification process before it is to be carried and supported in their stores.

Will it be available internationally?

Yes! The V SQUARED will work on initially on international GSM networks – just load your current SIM card.

Saygus will go through other worldwide carrier lab certification processes and be available on these networks later this year.

Verizon, Sprint & other CDMA carrier networks

The V SQUARED will go through the Verizon and Sprint labs respectively to be certified on their CDMA networks. This certification is planned on being completed by the end of the Fall season. The certification needs to be completed before the phone can be used by Verizon and Sprint customers.

Before then, the V SQUARED will be available directly from Saygus “unlocked” for GSM networks.

Price and Shipping

How much does the V SQUARED cost?

When the Saygus Vsquared is opened for sale, the price will be posted in the shop page*.  As of April 2016, the price is set to be $650.00 (USD).

* The shop page will be available when sales begin.

 

Approximate ship dates?

All pre-registration orders will be shipped first.

Indiegogo orders are expected to ship immediately after.

The official shipping date will be announced soon.

How much will shipping be?

Shipping information is not available at the moment. Shipping options will be provided to you via email when your order is ready to ship.

Any VAT fees or taxes that may be required by your country will also be calculated for you. You do have the right to cancel your order if the amount added is more than expected.

Will it be available internationally?

Yes! The V SQUARED will work on initially on international GSM networks – just load your current SIM card.

Saygus will go through other worldwide carrier lab certification processes and be available on these networks later this year.

Warranty and Support

Saygus Warranty, Refunds, Return and Service Policy

Warranty 

The V SQUARED has a one year manufacturer’s warranty of parts and labor and the device is replaceable in the event of any manufacturers defect. The  warranty does not begin until the V SQUARED is received by the purchaser.

In the event that your phone has a defect, it should be returned immediately to the address provided to you as the “warranty center” which will be determined by your specific country, region or state. These warranty locations may also be made available for your review on our website prior to shipping. Some high level defects may require a different, yet specific, shipping address which will be provided to you in the owner’s manual or online during or around the shipping process time. Saygus will then send a replacement unit out to you, and cover the shipping costs, the same day it is received, if at all possible should the defect fault be ours.

 

 

Refunds

If you are not satisfied with the V SQUARED for any reason, you may return it no later than the 14th day after it was delivered to you with the postage stamp dated no later than the 14th day for a full refund. However, return shipping will need to by paid by the customer if the V SQUARED is being permanently returned.

 

Returns

For those who receive the V SQUARED and for some reason do not like it, but who have used it, there will be a $39 restocking “opened package” fee upon return. Any return of unopened V SQUARED packages will not be charged a restocking fee. Thank you for understanding.

 

Service

Until a service center is located close to you or in your country, all service will be provided by Saygus. If any service is needed to your device, please contact a Saygus representative through the available options once the phone has shipped. Together we will determine what the best resolution is for your device.

 

It is our intent to provide the highest quality product to you while matching the finest mobile device customer service available in the smartphone industry today. We certainly want each V SQUARED owner to enjoy their device and have a wonderful communications experience while using it each day. And for those of you who may change their mind, we welcome you to send it back to us as quickly as possible.

Please use the Saygus Support to ask your questions about our warranty, returns or customer service policies.

Google Apps

The V SQUARED will go through Google’s certification process. The Google Play certification is part of our manufacturing process and is required for us to distribute the V SQUARED with the Google apps.

Service Centers

As the V SQUARED grows in popularity around the world local service centers will be established for your convenience.  Until we have a service center established closer to you, all  service and support will have to be done directly with Saygus.

Features and Specifications

Memory

One of the amazing features of the V SQUARED is its memory capacity.

The phone features 128GB of Onboard Flash Storage and 2 MicroSDXC slots supporting up to 256GB each. Amazing right?! This adds to a total of 640GB of storage capacity.

FM Radio

The V SQUARED features a built-in FM radio receiver. This features uses your headphones or ear-buds’ wires as an antenna.

SIM slots

The V SQUARED features dual Micro SIM cards!

GPS and Location

The V SQUARED’s location information is calculated by taking advantage of several technologies, and can be controlled* through software. It supports the American made GPS (Global Positioning System) augmented by A-GPS (Assisted GPS – Significantly improves the performance when acquiring a GPS fix), the Russian made GLONASS (Global Navigation Satellite System), Crowdsourced Wifi data, WiFi, LTE, IP addresses, and network environment data, GSM localization, Cell Identification, Cell Tower Triangulation, “Forward Link” trimming . . .

Note that it is usual for the end-user software to make use only of GPS, GLONASS, WiFi, and Cell Tower Triangulation.

* control of the built in location systems is dependent on software, either from the operating system or from an app.  Saygus has no current plans on releasing an app for such control.

GPS Software:

The V SQUARED’s GPS receiver will work with the current maps and software available on the App market, including Google Maps.

Waterproofing

The V SQUARED’s PC Board is treated with a new to market water repellent coating.

That means that it can be submerged underwater without damaging the circuitry.

If the phone gets wet, it is OK, just dry it and continue using it as if nothing happened.  If it gets dirty, you may rinse it off with clean water, yes it’s OK to do that too.

Avoid using chemicals on it though, it is recommended that only clean water be used to rinse the V SQUARED.

Which cellular bands will the V SQUARED work on?

The V SQUARED will work on all the carrier networks in the world.

GSM: Quad band(850/900/1800/1900MHz)
CDMA: 850/1900MHz
UMTS: Bands 1, 2, 3, 4, 5, 8
LTE: Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 29, 40, 41

What are the technical specifications of the V SQUARED?

Click here to see the tech specs of the V SQUARED

Which OS will it ship with?

Android 6.0.1 – Also known as “Marshmallow”

Which network carriers will the V SQUARED run on?

The V SQUARED will be available “unlocked” and work on US domestic and international GSM networks. You will simply put your current SIM card into your new device to activate it.

U.S.A. GSM Networks include T-mobile, AT&T, and others.

CDMA Networks will not necessarily require a sim card, such as Verizon and Sprint.  (They’ll need the unique identification numbers from your phone to activate it in their respective networks.)

 

The V SQUARED will go through each network certification process before it is to be carried and supported in their stores.

What processor does the V SQUARED have in it?

2.5Ghz Quad Core Qualcomm Snapdragon™ 801

We choose the Snapdragon 801 processor because of its stability. The 805 is basically the same processor as the 801 but with some minor caching enhancements. A few manufacturers have had some stability issues with the 810 and we didn’t want to risk any delays on the development of the V SQUARED.

WirelessHD (WiHD)

WirelessHD (WiHD) is a technology that provides consumers with seamless wireless connectivity between digital source devices. The user can beam full HD content (movies, games, any content on the phone) from the V SQUARED to an HDTV — wirelessly. There is a chip on the V SQUARED that beams content to a receiver connected to an HDMI port on an HDTV.

We will offer for purchase a receiver device via our website in the coming weeks. Click here for a demo of WiHD in action on the V SQUARED.

The 60GHz frequency is an open frequency like the 2.4 and 5 GHz used by WiFi. The WiFi Alliance is integrating one protocol that uses this frequency. In the near future it will be a great enhancement for data transmission.  It is called WiGig or 802.11ad.

The protocol on the V SQUARED is more like HDMI. It’s purpose is uncompressed video transmission with commercial copy protection support (HDCP).  It is called Wireless HD and WiHD.  It is fully ready now and working great in the V SQUARED.

Our partners for the WiHD chips do not see a conflict between the two standards and view them as having separate purposes. We look forward to using both.